Lost baggage
Before leaving the baggage claim area, go immediately to the Baggage Assistance Desk,in the arrivals area, and show your luggage receipt issued at check-in.
The operator will start the procedure of retrieving your baggage and redelivering it (if the company offers this service).
If the airline offers this service, a bare essentials kit will be provided and redelivery will be arranged. Subsequently, if the airline you travelled with uses the World Tracer baggage tracing system, you can track the status of your case in real time. By entering the case reference number (PIR code) and your surname, you'll receive an update on the tracking of your luggage in real time.
For more information on lost baggage, consult the relevant FAQs.
For more information on how your baggage is reclaimed, consult the relevant FAQs.
Damaged baggage
Before leaving the baggage claim area, go to the Passenger Assistance Counter and lodge a formal complaint.
The Air Passenger Rights Charter makes provision for compensation in the event of the destruction, damage, loss or delayed delivery of baggage on a flight operated by an EU Airline. Compensation claims must be lodged within 7 days of the arrival of the baggage for damages caused to checked-in baggage and within 21 days for delayed delivery, by producing the verification issued on arrival at the Lost&Found Office.
For more information on damaged baggage, consult the relevant FAQs.
Items left on board
Passengers are responsible for their own property, but if you leave something on board:
- Go to the Lost&Found office in the arrivals hall to report the incident;
- if you later realise that you have forgotten something, send an e-mail to oggetti@ghbologna.it;
- if the item in question is a wallet and/or an identity document, write to oggettismarriti@bologna-airport.it.
Lost&Found – Useful baggage assistance contacts
For lost baggage reports filed at Bologna airport, contact GH Bologna:
Telephone: +39 051 6479647 seven days a week during these times: 12:00 - 14:00, 18:30 - 20:30.
If you have already filled a lost baggage report, consult the tracking system of your airline and if the baggage has arrived in Bologna, you can go to collect it. To collect your baggage you need the "PIR - Property Irregularity Report" and the Custom Declaration Form. If the custom declaration form is not yet filled in you can find it here.
Passengers who need to go to collect their baggage are provided with assistance by the airport desk, seven days a week during these times: 9.30 - 11.30, 20.30 - 22.00.
For more information on how to collect your baggage, consult the relevant FAQs.
