FAQ:
Parking
Parking
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Are there any discounts/commercial agreements for those parking at the airport?
Yes, there are several ongoing commercial agreements.
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How does the parking work with the Telepass?
If you use the Telepass, you enter and exit the parking without withdrawing the ticket. As soon as you approach the entry/exit gate, the bar will lift up automatically. You will be charged the amount due by Telepass (at the park exit), which will also issue an invoice. In case the parking lot is full, the bar won't lift up.
If you have purchased a parking space online, and you have Telepass on board, or if you are entitled to any other discounts or promotional fares, deactivate the parking service using the Telepass app. Otherwise, the reservation you have purchased will not be recognised and you will be charged the standard rate.
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How can I book for a parking place?
You can book your parking at the airport, through the our website, our apps iOS and Android.
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Can I get an invoice for the parking I paid for at the airport?
Yes, you can request an invoice from the Parking Control Office on the day you return from your trip, before leaving the car park. Alternatively, you can send the parking ticket you paid for to parcheggi@bologna-airport.it by 12:00 on the day after you leave the car park.
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Is it possible to buy season tickets?
Yes, subject to request to parcheggi@bologna-airport.it -
I have purchased the parking, but I haven't received any booking confirmation.
Check in your mailbox that the confirmation email hasn't been automatically moved to the Junk/spam folder. -
I have purchased the parking online but have received no invoice.
If you have requested it on our website during the purchase, we suggest you check your mailbox and make sure the email was not automatically sent to your junk/spam folder.
Otherwise, if you haven't requested an invoice on our website during your purchase, you cannot claim for one afterwards.
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I have prolonged my trip, how can I handle my parking booking?
When you return, if you have paid for your parking in advance, then the system will request payment only for the additional time.
How and where to pay for your exceed park:
- Cash: At the parking pay machines or at the parking control office, before collecting your vehicle;
- Bancomat: at the exit from the carpark, after collecting your vehicle, or at the parking pay machines, before collecting your vehicle;
- Credit Card: at the exit from the carpark, after collecting your vehicle;
- Satispay: at the parking control office, before collecting your vehicle.
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I have lost my parking ticket, what should I do?
You should report to the Parking Control office, at the ground floor of the P2 Business, showing your ID, vehicle registration document, departure tickets and any booking.
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Can disable passengers ask for assistance at the Parking Control Office?
Yes, by supplying the surname of the PRM and their flight destination. In addition, they have to inform the PRM staff if they have already requested the assistance with the airline.
For more information on the Contact Points -
Are the parking lots checked and equipped with CCTV systems?
Yes, they are. -
Is the Parking Control office always manned?
Yes, it is, 24/7. -
Is the car key kept at the parking?
Car keys are never kept in the official Bologna Airport car parks, unless the customer has voluntarily elected to use the Car Valet service.
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If I pay at the automatic pay points, do I get any change?
Yes, change is given. -
Can I insert the Coop special discount while booking?
No, the promotion for sociocoop cardholders is applied in person, so it is only recognised if you pay with an operator at the Parking Control Office when paying for the car park.
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May I have a refund of a parking ticket pre-paid online?
You can cancel your order up to 24 hours before the start of your reservation and receive a digital parking voucher of the same value as the unused parking fee which you can use within one year exclusively on our online store to purchase other parking spaces.
Under 24 hours and up to 6 months from the time when you were supposed to enter the car park you can request a cancellation of the order and request a refund only if one of the following conditions is met: Double payment, System malfunction, Closure of the airport, Flight cancelled or diverted to another airport.
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Where can I hand in my car keys so that someone else will collect them?
At the Valet service.
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How do I remember where I park my car?
At parkings P1 Terminal, P2 Business and P3 Comfort you can refer to the colours, which vary according to the levels and areas. -
Are there parkings for tourist coaches?
Yes, on the services apron (see map) -
What is the Valet service about?
Car Valet is a vehicle custody and care service. The vehicle can only be accessed with the assistance of one of our staff members, from whom you can also request certain services. These include car washing, cleaning, sanitisation of the passenger area, etc., which are carried out while your car is parked. Your car keys can be left with them for safe keeping.
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Is there a parking area for motorbikes?
Yes, at the P2 Business car park, just a few steps from the Parking Control Office. The motorcycle parking area, in front of the check-in area, is completely covered and its parking prices are 70% lower than they are for cars.
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Are there any reserved places for PRM?
You can find free reserved parking spaces for Passengers with reduced mobility holding a valid DPR 151/2012 Parking Permit in parking lots P1 Terminal, P2 Business, P Express and P Premium.
In order to avail of the free parking you have to report to the Parking Control office (on the ground floor of the P2 Business, open 24/7), showing the following documents:
- Entry ticket into the parking;
- valid European DPR 151/2012 Parking Permit;
- DPR 151/2012 Parking Permit holder's valid ID;
- copy of the flight ticket's booking or paper or electronic boarding pass belonging to the DPR 151/2012 permit holder.
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Can I change a Car park booking?
No. Please send an email to parcheggi@bologna-airport.it. -
How can I exit after paying for the parking?
You just have to approach the exit bar, which will automatically open, as the "automatic plate reader" which will recognize your registered plate is active at Bologna Airport. -
Why did the parking exit bar open automatically?
Because at Bologna Airport the "automatic plate reader" is active. Once you have paid for your parking, it will recognize your plate and will make the exit bar open automatically. -
Why has the parking exit bar opened automatically at the "Wait Zone" and/or "Kiss&Fly" exit?
Because the "automatic plate reader" is active at Bologna Airport. If you respected the time window (60 minutes for the Wait Zone and 10 minutes for the Kiss&Fly) the system will recognize your plate and will make the exit bar open automatically. -
Referring to my booking hours, what is the range of time I can count on to enter the parking?
You can enter the parking till 3 hours before (or after) the time you indicated on your parking booking. In this case, you don't need to contact our staff to communicate the different entering time.
