Go to the main content
Notification center

  • NOTICE OF WORK AT THE AIRPORT

    Passengers are advised that we resumed the work of upgrading spaces and replacement of machines at security controls, with remaking of floor and reduction of access lanes to the boarding hall. We have already activated 4 new machines before the summer, now we are working on the activation in successive phases of another 4 machines, to make security checks easier and faster.

    We apologize for the inconvenience, we are working to make our airport more comfortable and efficient.

Are you searching a flight?→

They could come in handy

Infrastructure Work
Notification center

  • NOTICE OF WORK AT THE AIRPORT

    Passengers are advised that we resumed the work of upgrading spaces and replacement of machines at security controls, with remaking of floor and reduction of access lanes to the boarding hall. We have already activated 4 new machines before the summer, now we are working on the activation in successive phases of another 4 machines, to make security checks easier and faster.

    We apologize for the inconvenience, we are working to make our airport more comfortable and efficient.

Chatbot

To improve the offer for services and customer assistance, Aeroporto di Bologna implemented the online chatbot service, a tool that currently uses Facebook Messenger, an auto-responder system based on artificial intelligence.

The Chatbot system is a digital tool that uses artificial intelligence to increase its range of answers to questions presented to it and is able to “learn from conversations”.

The system is already up and running and has proven very successful among its users, but the objective is to make it even more comprehensive and effective, to support passengers.

Currently, the Chatbot provides information on flights in real time, parking, the weather at destination, baggage and lost items, special assistance for passengers with reduced mobility, Premium services, how to get to the airport and job opportunities at Aeroporto di Bologna.

Chatbot photo

Always bring BLQ with you

Download the app